Cancellation policy
Strict Window for Changes
Because each item is custom-made to order, we begin the production process almost immediately.
Because each item is custom-made to order, we begin the production process almost immediately.
- Before Processing: You may cancel your order for a full refund within 2 hours of purchase.
- After Processing: Once an order has moved into the processing or production phase, it cannot be canceled, changed, or refunded.
Why the policy?
Since these items are personalized specifically for you, they cannot be resold to other customers. Once we’ve started crafting your piece or purchasing specific materials for it, the sale is final.
Since these items are personalized specifically for you, they cannot be resold to other customers. Once we’ve started crafting your piece or purchasing specific materials for it, the sale is final.
How to Request a Cancellation
If you are within the allowed window, please contact us immediately via our Contact Page or DM us on Instagram @iqonxwear with your order number.
If you are within the allowed window, please contact us immediately via our Contact Page or DM us on Instagram @iqonxwear with your order number.