Refund policy

No Refund Policy

Thank you for shopping at iqonXwear.com.

All sales are final. Since items are customized, we do not offer refunds or exchanges for any products or services purchased through our website, except in cases where required by consumer protection laws.

Before making a purchase, please ensure that you have carefully reviewed the product description, specifications, and other relevant information. If you have any questions or require further details about a product, please contact our customer service team before placing your order.

By completing a purchase on our website, you acknowledge and agree to this No Refund Policy.

Exceptions for Damaged or Defective Products

While customized items are generally non‑refundable, we will provide a refund, replacement, or repair—depending on the circumstances—if your item arrives damaged or defective. To qualify:

• You must notify us immediately upon receiving the item, and no later than the timeframe required by the consumer protection laws in your jurisdiction
• You may be asked to provide photos, a description of the issue, or return the item so we can assess the defect.
• Approved claims will be processed promptly, in compliance with your legal rights.

Contact Us

If you need assistance or have questions, please contact us at iqonxwear before making a purchase.